Technology & Implementation5 min read
The choice between dedicated devices and BYOD audio guides isn't new, but the calculus has shifted. Dedicated devices used to be the only reliable option. BYOD solutions were sketchy, required apps, and worked poorly in poor signal areas. That's changed, especially with the rise of AI audio guides.
Today, the question is less "can BYOD work?" and more "what's right for this specific museum, with these specific visitors, in this specific venue?"
There's no universal answer. But there is a decision process.
Before you look at hardware, look at your audience.
Age and tech comfort. If your core visitors are families with young kids or older demographics, BYOD introduces friction. Kids lose phones. Older visitors don't want to fiddle with a QR code. Dedicated devices are brainless by comparison—hand it over, it works.
But if you're a contemporary art museum with millennial and Gen Z visitors, they're already scanning QR codes and using their phones. BYOD feels natural.
Wifi and mobile signal. This matters more than most people admit. BYOD requires connectivity to work properly—whether it's downloading a tour offline or streaming real-time contextual content. Museums in rural areas, heritage sites, or buildings with thick stone walls often have patchy signal. A dedicated device with a built-in cellular connection (or fully offline tours) bypasses that problem.
Urban museums? Assume decent signal. But test first. Walk the galleries and verify.
Device ownership patterns. Not everyone brings a phone. Some visitors intentionally leave devices behind to engage more fully. A few still use non-smartphones. In major cities, ownership is near-universal. In developing markets or smaller towns, it's lower.
The visitor survey is worth running. Ask during peak hours: "Do you have a smartphone with you today?"
Physical space shapes the decision more than you'd think.
Size and layout. Sprawling museums with disconnected galleries need devices that don't rely on a single wifi network. Dedicated systems can use mesh networks or cellular. A small, contained gallery with good wifi? BYOD works fine.
Material and signal penetration. Stone, concrete, and thick walls block signals. Metal-heavy spaces (some industrial museums) are nightmares. Historic buildings sometimes have lead paint that degrades cellular reception. Test with a sample device in every section of your venue.
Exhibition density. If you have dense, overlapping galleries where visitors move between exhibits quickly, audio guides need to be responsive. Dedicated devices with local networks are faster. BYOD might have delay loading contextual content as visitors move.
Sparse, spread-out venues? The latency doesn't matter as much.
Special spaces. Underground sections, basements, or underground passages need alternative solutions. Dedicated devices with mesh networks work. BYOD in a basement usually doesn't.
This is where dedicated devices often surprise people—they seem simpler, but they're not always easier to run.
Daily ops and logistics. Dedicated devices need charging, sanitizing, managing physical inventory, checking for damage, replacing batteries. You need a system. Musa's clients with dedicated devices usually have one person who owns device logistics. BYOD doesn't require that.
But BYOD requires a different kind of staffing: you need someone who can troubleshoot wifi, handle Bluetooth pairing issues, and help visitors if their phone battery dies or their screen cracks.
Neither is free. Pick the problem you'd rather solve.
Ongoing maintenance. Dedicated devices get damaged. Screens crack. Buttons stick. Batteries degrade. You need a hardware vendor relationship and spare inventory. BYOD avoids hardware degradation entirely—visitor phones are their problem.
Guest support. Dedicated devices reduce in-gallery support (fewer things can go wrong). BYOD might require more staff at the entrance helping visitors scan and get connected. Or, if your system is well-designed, it requires none.
Replacement cycles. Dedicated devices need replacing every 3-5 years as hardware ages. BYOD solutions can run indefinitely with software updates.
Dedicated devices have a higher upfront cost and ongoing depreciation. BYOD has lower capital expense but hidden software costs.
Dedicated device math:
BYOD math:
If you're a small museum (under 50k annual visitors), BYOD is almost certainly cheaper.
If you're a major museum (500k+), dedicated devices might be cheaper at scale if you can negotiate volume device pricing and have the staffing to support them.
The middle is where it gets murky. Run the math for your specific numbers.
Here's how to actually decide:
Green light for dedicated devices:
Green light for BYOD:
Yellow flags for both:
Visitor expectations. In most of the world, QR codes now feel natural. In some markets, they're still novel and require hand-holding. This is changing rapidly.
Your differentiation story. Do you want the audio guide to be something the museum provides, or something visitors use? That's a brand question, not just a tech question.
Flexibility. BYOD is easier to change, test, iterate. Dedicated devices lock you into a vendor longer.
Liability and insurance. Dedicated devices: you own the support experience. BYOD: visitors on their own phones have fewer grounds to complain when something breaks (their problem), but you need clear terms.
Can BYOD work without internet? Yes, if designed for offline tours. Most platforms can pre-cache tours so visitors download once via QR code, then explore offline. This solves the signal problem for many venues. It does require visitors to download before entering, so it's not frictionless.
How much faster is dedicated device response time? In ideal conditions, dedicated devices might load context 500ms-2 seconds faster because they're connected to a local network you control. In practice, most visitors don't notice. The exception: outdoor venues with rapid movement between exhibits, where that latency becomes noticeable.
What if I want both—dedicated devices for some visitors, BYOD for others? You can, but it's complex. You're maintaining two systems, two interfaces, two sets of content. Most museums that try this end up abandoning one. Pick one, commit, and build around it.
How do I handle visitors who refuse to use either? They get a printed guide. You'll always have some. Budget for that.
The decision isn't between perfect and imperfect—it's between different tradeoffs. Dedicated devices trade flexibility and lower costs for operational simplicity and controlled experience. BYOD trades operational simplicity for lower costs and visitor autonomy.
The right choice depends on what tradeoff makes sense for your visitors, your venue, and your team.
If you're navigating this choice for a specific museum, it's worth spending time on the visitor research and the operational math. The choice will be obvious once you do.
Contact us if you want to discuss how either approach might work for your venue.